FAQ
This FAQ page provides answers to common questions about the care, installation, and safety of LIGHTISA products.
General Care
Q: How should I clean LIGHTISA products?
- A: For regular dusting, use a soft, dry cloth. For tougher stains, use a slightly damp cloth with mild soap. Avoid harsh chemicals, abrasive cleaners, or solvents. Never immerse any product in water. Ensure no water or cleaning solution contacts electrical components.
Q: How should I handle LIGHTISA products?
- A: Handle all products with care to avoid scratches, dents, or other damage. When moving or repositioning products, lift them carefully and avoid dragging them.
Q: What environmental conditions should I avoid?
- A: Keep products away from extreme temperatures, humidity, and direct sunlight, as these can cause damage or discoloration. Ensure adequate ventilation, especially for products with electrical components, to prevent overheating.
Product-Specific Care
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Q: How do I care for chandeliers and lamps?
- A: Always disconnect the power supply before cleaning or replacing bulbs. Use only bulbs that are compatible with the product's voltage and wattage specifications. For glass or crystal components, use a specialized glass cleaner and a soft cloth, avoiding contact with electrical parts. Clean metal finishes with a soft, dry cloth, and avoid abrasive cleaners on plated finishes.
Q: How do I care for mirrors?
- A: Clean mirrors with a non-ammonia based glass cleaner and a soft cloth. Avoid getting cleaner on the frame.
Q: How do I care for wall art?
- A: Dust wall art regularly with a soft, dry cloth. For framed pieces, avoid getting cleaning solutions on the artwork itself. If the artwork is behind glass, use a glass cleaner on the glass surface only.
Installation
Q: What are the general installation guidelines for LIGHTISA products?
- A: Always read and follow the installation instructions provided with your product carefully. If unsure about any part of the installation process, consult a qualified professional (e.g., a licensed electrician for lighting fixtures). Ensure all electrical connections comply with local codes and regulations. Use appropriate tools and hardware for installation.
Q: How should chandeliers and lamps be installed?
- A: Ensure the ceiling or mounting surface can support the weight of the fixture. Double-check all wire connections.
Q: How should mirrors be installed?
- A: Use appropriate wall anchors or mounting hardware for the weight of the mirror and the wall type. Ensure the mirror is level and securely attached.
Safety Precautions
Q: What electrical safety precautions should I take?
- A: Never work on electrical components with the power on. If you are not comfortable working with electricity, hire a qualified electrician. Use appropriate safety equipment, such as insulated gloves and safety glasses, when working with electrical components.
Q: How do I ensure product stability?
- A: Ensure that all products are installed and used in a stable and secure manner to prevent them from falling or tipping over.
Q: How do I protect children and pets?
- A: Keep products out of reach of children and pets to prevent accidents.
Warranty
Q: What about warranty information?
- A: Refer to the product warranty for specific information regarding coverage and limitations. Damage caused by improper care, installation, or use is not covered under warranty.
Contact Us
Q: How can I get more help?
- A: Contact our Customer Service team at info@lightisa.com the provided email address or website contact form for any questions about the care or installation of your LIGHTISA products.